The Case Manager is more than just a tool: it is the modern successor to the tried-and-tested Incident Manager and is now the central event management tool for Swiss transport companies. As a flexible, powerful system for recording and managing reports, it helps TU, Bernmobil, RhB, RBS, TPF and transN to make their everyday work more efficient, safer and more structured. Thanks to its modular architecture, the Case Manager adapts to the needs of both large and small companies.
New features for event management that really takes the pressure off
Our conviction remains the same: software must be developed from practical experience for practical use. All further developments are based directly on exchanges with control centres, dispatchers, operations managers and passenger information managers.
1. Free text field with AI translation – write flexibly, translate automatically
- Fast and spontaneous: Messages can be entered immediately in your own user language.
- Intelligent communication: An AI-based initial translation into all target languages is performed automatically.
- Fine-tuning possible at any time: Content can be manually adjusted with precision to optimise tone and details.
This feature ensures significantly greater accuracy in passenger information and gives teams valuable time in hectic situations.
2. Drafts & templates – prepared instead of improvised
- Prepared as usual: Drafts are recorded like normal messages with all the details.
- Work in a structured way: Drafts can be found, edited and organised at any time.
- Respond immediately: In an emergency, a single click is all it takes to publish prepared drafts on all channels.
The system reduces errors, brings calm to demanding situations and offers maximum flexibility at the same time.
3. Template system for VDV 736/V580 and SIRI-SX – easily comply with standards
- Central quality assurance: Standard text modules are managed centrally via the admin role.
- Always up to date: Close cooperation with the VDV standards committee ensures that all templates are kept up to date.
- Individual additions: Specific scenarios for each TU can be added as separate templates.
This allows all TUs to benefit from our expertise – without having to maintain complex standards themselves.
More than EMS SKI – your control centre cockpit instead of just a data entry tool
While EMS SKI is primarily a tool for standardised data exchange, the Case Manager offers a fully-fledged control centre cockpit:
- Complete preparation: Storage of complex operating concepts and emergency scenarios.
- Integrated workflow: Internal communication and external cross-channel communication directly from one system.
All components of a modern EMS system are seamlessly integrated – for a consistently complete process in the event of a malfunction.
The Case Manager philosophy: further development through close collaboration
‘We firmly believe that software must be developed from practical experience for practical use. New features that are really needed – flexible, intuitive and with direct added value for control centres.’ – Roland Loser, Product Owner
Case Manager shows how practical development works: together with the community, consistently needs-oriented and with a focus on genuine relief.
Experience the new Case Manager in action
Book your no-obligation demo now and see how your team can benefit from the new features right away.
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